How to Update My Order Information

If you need to make changes to your order information, please follow the steps below.

1. Contact Customer Service Immediately

If you need to update your order information (such as shipping address, contact details, or other important information), please contact our customer service team as soon as possible. They will guide you through the process and help make the necessary updates before your order is shipped.

⚠️ Note: The sooner you contact us, the higher the chance we can update your order successfully. Please submit a service ticket to get support from our customer service team. You can submit your request here: Submit a service ticket

2. If Your Order Has Already Shipped

If you have received a tracking number and your package is already in transit, please also:

1. Contact the shipping carrier or delivery personnel directly.
2. Provide them with the updated delivery information (such as the correct address or contact details).

⚠️ Note: While we may not be able to change the order at our system once it’s shipped, contacting the carrier can help ensure your package is delivered correctly.

3. Additional Tips

• Keep your order number ready when contacting customer service or the carrier.
• Always provide the updated information clearly, to avoid delays.
• Contact us as early as possible to increase the chances of successful updates.

This guide ensures that your order information changes are handled correctly, whether the package is still being processed or already in transit.