How to Request a Return for Your YESOUL Product

If you have received your YESOUL product and would like to return it, please follow the steps below. We're here to help guide you through the return process and make it as smooth as possible.

Step 1: Review the Return Policy for Your Region

Before requesting a return, please check the return policy applicable to your order's shipping destination.

• United States (US): US Return Policy
• United Kingdom (UK): UK Return Policy
• Australia (AU): AU Return Policy
• European Union (EU): EU Return Policy
• France (FR): FR Return Policy
• Spain (ES):  ES Return Policy

Please make sure you select the correct policy based on the website where you placed your order and the country where your product was delivered.

Step 2: Check the Following Return Requirements

Before contacting our support team, please confirm the following details:

1. Return Period

• Is your return request still within the applicable return period?
• Please check the return deadline specified in the policy for your region.

2. Product Packaging

• Please make sure the product can be securely repackaged for transportation.

3. Return Shipping Fees and Restocking Fees

Please review the applicable return costs before proceeding:

• Return Shipping Fee: Depending on the reason for the return and the applicable regional policy, return shipping costs may be the customer's responsibility.
• Restocking Fee: For returns due to personal preference or other non-quality-related reasons, a restocking fee apply according to the applicable return policy.
• Quality-Related Issues: If the product has a verified manufacturing defect or quality issue, different return arrangements may apply.

Please confirm the applicable fees with our support team before arranging your return.

Step 3: Contact YESOUL Customer Support

Once you have reviewed the policy and confirmed the above details, please contact our customer support team to request a return.

To help us process your request efficiently, please provide:

• Your order number.
• The reason for your return.
• Confirmation of whether you still have the original packaging.
• Photos or videos of the product, if applicable.

Our support team will review your request, confirm the applicable return arrangements and fees, and provide you with the next steps.

Important: Please do not ship the product back before receiving return authorization and the designated return instructions from YESOUL.

Step 4: Follow the Return Instructions

Once your return request has been approved:

1. Follow the packaging instructions provided by our support team.
2. Arrange the return shipment according to the confirmed instructions.
3. Keep the return tracking number and shipping receipt for reference.
4. Once the returned product has been received and inspected, our team will proceed with the refund according to the applicable return policy.

Need Help?

If you have any questions about the return process, return shipping fees, or applicable restocking fees, please feel free to contact us.

Our YESOUL support team will be happy to assist you and help you find the most appropriate solution.

Thank you for choosing YESOUL!