Troubleshooting-W2 Friction Noise During Operation

Troubleshooting Steps

Step 1: Record a No-Load Operation Video

Please record a short video of the treadmill running without anyone on it (no-load operation).

• If the treadmill runs normally under no load, this indicates that the motor and electronic system are functioning correctly.

• In this case, the issue is not related to the motor or control system.

Step 2: Check for Belt-to-Deck Friction

If abnormal noise is present, it is most likely caused by friction between the edge of the running belt and the running deck.

What to do:

• Follow the instructions shown in the reference video

• Adjust the running belt alignment accordingly

• After adjustment, test the treadmill again to see if the noise is resolved

If the Issue Persists

If the issue cannot be resolved, please submit a service ticket to get support from our customer service team. You can submit your request here: Submit a service ticket

When submitting a ticket, please provide:

• Order number

• Product serial number (SN)

• Relevant photos or videos related to the issue

Our support team will assist you as soon as possible.