Worry-Free Purchase Protection (Seel)

Overview

Worry-Free Purchase is an optional protection service designed to provide additional security for your order during shipping. It helps protect your package against potential risks such as loss, damage, or theft during transit.

This service is provided and managed by a third-party insurance provider, Seel, and the protection fee is collected directly by them. Please note that once the order has been shipped, the Worry-Free Purchase protection cannot be cancelled or refunded.

Coverage of Worry-Free Purchase

1. Package Loss

If your package has been shipped but has not been delivered within 30 days from the shipping date, it will be considered lost in transit and may be eligible for a claim.

2. Package Damage

If you receive your order and find that the packaging or product is damaged upon arrival, you may directly contact Seel to submit a damage claim for review and compensation.

3. Package Delay

If your package has been shipped but has not been delivered within 10 days after dispatch, it may be considered significantly delayed and eligible for a claim request.

4. Package Theft

If your package is marked as delivered but is later confirmed stolen after delivery, you may also file a claim through Seel for investigation and support.