If your package has not arrived yet, please check the tracking status first. Depending on the current status of your shipment, please follow the instructions below.
Case 1: Your Package Is Still Showing as "In Transit"
Once your order has been shipped, it usually takes around 3–7 business days for the package to be delivered.
However, in some cases, delivery may take longer due to unexpected circumstances, such as:
- The delivery area being remote
- High package volumes at the local carrier facility
- Weekends or holidays affecting transportation schedules
- Other unexpected logistics delays
We kindly ask you to wait a few more days and check whether the package is delivered.
If Your Tracking Information Has Not Updated for More Than 14 Days
If your package remains at the same tracking location for more than 14 days without any updates, please contact us.
After receiving your request, we will continue monitoring your shipment status for the next 7 days. If there is still no tracking update after this period, we will provide an appropriate solution, including arranging a replacement shipment if necessary.
When contacting us, please provide the following information:
- Your order number
- The email address used to place the order
- Any available tracking or shipping information
Case 2: Your Package Shows as "Delivered" but You Haven’t Received It
If your tracking information shows that the package has been delivered, but you cannot find it, please check the following locations and possibilities first:
1. Check Nearby Delivery Locations
Please check whether the package was left at:
- Your front porch
- Garage
- Mailroom or reception desk
- Any other secure delivery location around your home
2. Ask People Around You
Please check with:
- Family members who may have received the package
- Roommates
- Neighbors who may have accepted the delivery on your behalf
3. Check Security Footage
If you have:
- Security camera recordings
- Doorbell camera footage
Please review the footage around the delivery time to confirm whether the package was delivered or removed after delivery.
4.Information We May Need From You
To help us investigate the delivery issue, please provide the following information:
- A photo of your front door or delivery location
- Any available proof of delivery, such as:
- Security camera footage
- Doorbell camera recordings
- Other delivery evidence provided by the carrier
After receiving the information, our team will review the situation and assist you with the next steps.
If You Purchased Seel Protection (Worry-Free Purchase Service)
If your order includes Seel Protection, you can also submit a claim directly through Seel.
How to Submit a Claim
- Check the email address used for your order.
- Look for the policy email from Seel.
- This email contains your:
- Policy number
- Covered items and protection details
- Click “Report a Problem” to enter the claims center and follow the instructions.
If you cannot access the link, you can also visit:
Then enter:
- Your email address
- Your order number or policy number
Please follow the instructions provided according to your specific issue.
If you have any questions about your Seel Protection claim, you can also contact Seel directly:
Email: support@seel.com
How to Contact YESOUL FITNESS Support
If you need further assistance, please submit a support request through our official Help Center:
https://support.yesoulfitness.com/hc/en-001/requests/new
Please include your order number and relevant delivery information so we can assist you more efficiently.
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