What to Do If You Have Not Received Your Order

If you have purchased a product from us but have not received your package, please follow the steps below so we can assist you as quickly as possible.

1. Contact Our Support Team

If your order has not arrived, please submit a support request through our official help center:

https://support.yesoulfitness.com/hc/en-001/requests/new

When submitting your request, please include:

• Your order number
• The email address used for purchase
• Any relevant tracking or delivery information

Our customer service team will review your case and assist you further.

2. If You Purchased Worry-Free Purchase (Seel Protection)

If your order includes Worry-Free Purchase, you may also file a claim directly with Seel.

How to file a claim:

• Check the email inbox used for your order
• Look for a policy email from Seel
• This email contains your policy ID and covered items
• Click “Report an issue” to access the claims center and follow the instructions

If you are unable to open the link, you can also visit:
https://resolve.seel.com

Then enter:

• Your email address
• Order number or policy ID

Follow the instructions based on your specific issue.

If you have any questions, you may also contact Seel directly at:
mailto:support@seel.com

3. If Tracking Shows “Delivered” But You Did Not Receive It

If your tracking information shows that the package has been delivered but you have not received it, please check the following:

• Security cameras or doorbell recordings
• Family members, roommates, or neighbors who may have received it on your behalf
• Safe delivery locations such as porch, garage, or reception desk

4. Additional Information We May Need

To help investigate with the courier, please also provide:

• A photo of your front door or delivery location
• Any available delivery evidence such as camera footage

We will then contact the logistics provider to further investigate the case.