How to Cancel My Order

If you need to cancel your order, please follow the instructions below.

1. Contact Customer Service

Currently, our website does not provide an option to cancel orders directly.
To cancel your order, you must contact our customer service team. They will assist you in processing the cancellation and provide further instructions. Please submit a service ticket to get support from our customer service team. You can submit your request here: Submit a service ticket

2. If Your Order Has Already Shipped

If you have received a tracking number and your package is already in transit, you will need to:

1. Contact the shipping carrier or delivery personnel directly during delivery.
2. Request to refuse the package when it arrives.

⚠️ Note: Refusing the delivery ensures the package is returned to us, which allows us to process your cancellation and refund promptly.

3. Additional Tips

• Keep your order number ready when contacting customer service or the delivery carrier.
• Contact customer service as soon as possible to avoid unnecessary shipping costs or delays.
• Once the cancellation is confirmed and the package is returned, your refund will be processed according to our refund policy.

This simple guide helps ensure that your order cancellation is handled correctly, even if the package is already on its way.