T5 Series Delivery and Delivery Appointment Policy

1. Delivery Appointment

For customers who purchase a T5 series treadmill, our delivery team or local delivery service provider will contact you in advance to schedule a delivery appointment.

Once the delivery appointment is confirmed, the delivery team will arrange delivery according to the agreed schedule. Please ensure that someone is available at the delivery address to receive the treadmill on the scheduled delivery date and time.

2. Failed Delivery Due to Customer Unavailability

If no one is available at the delivery address during the confirmed delivery appointment, the delivery team may be unable to complete the delivery and may return the treadmill to their facility.

If you need to reschedule the delivery after a failed delivery attempt due to your unavailability, an additional $195 redelivery fee will apply.

Redelivery will be arranged only after the additional fee has been paid and a new delivery appointment has been confirmed.

To avoid additional charges and delivery delays, please make sure you are available to receive your treadmill at the agreed date and time.

3. Track Your Order

You can check your order status by entering your order number and email address through our order tracking page.

Track Your Order