How to Cancel Your YESOUL Membership Subscription

If you subscribed to YESOUL through the Apple App Store, Google Play, or PayPal, your subscription is managed directly by the payment platform you used.

As the app developer, YESOUL cannot directly cancel these subscriptions or issue refunds for subscription payments processed by these platforms. To stop future charges, you’ll need to cancel the subscription through the platform where you originally subscribed.

Important: Uninstalling the YESOUL app does not automatically cancel your subscription.

How to Cancel Your Subscription

 Apple App Store (iPhone / iPad)

If you subscribed through the App Store:

1. Open Settings on your iPhone or iPad.
2. Tap your Apple Account (your name) at the top.
3. Tap Subscriptions.
4. Select your YESOUL subscription.
5. Tap Cancel Subscription and follow the on-screen instructions.

For more information, please visit Apple Support.

 Google Play (Android)

If you subscribed through Google Play:

1. Open the Google Play Store app.
2. Tap your profile icon in the top-right corner.
3. Select Payments & subscriptions.
4. Tap Subscriptions.
5. Select your YESOUL subscription.
6. Tap Cancel subscription and follow the on-screen instructions.

For more information, please visit Google Play Help.

PayPal

If you subscribed using PayPal:

1. Log in to your PayPal account.
2. Go to Settings.
3. Select Payments.
4. Find Automatic Payments or Manage automatic payments.
5. Select YESOUL.
6. Choose Cancel or Cancel automatic payments.

For more information, please visit PayPal Help.

What Happens After I Cancel?

Cancelling your subscription stops future automatic renewals. In most cases, you can continue using your membership benefits until the end of your current billing period.

Please note that cancelling a subscription does not automatically result in a refund for a previous payment.

If you would like to request a refund, the process depends on the platform that processed your payment:

• Apple App Store: Contact Apple to request a refund.
• Google Play: Contact Google Play to request a refund.
• PayPal: Refund eligibility may depend on the payment and subscription circumstances. You may contact PayPal or YESOUL Support for further assistance.

I Can't Find My YESOUL Subscription

If you don't see YESOUL listed under your subscriptions:

1. Make sure you are signed in to the same Apple Account, Google Account, or PayPal account that was used to purchase the subscription.
2. Check whether the subscription was purchased through a different platform.
3. Check your email for the original subscription or payment confirmation to identify the platform that processed the payment.

If you still cannot locate your subscription, please contact YESOUL Support and provide your order or payment information. We’ll help you identify the appropriate platform to contact.