Q1: I paid for a monthly / quarterly / yearly membership, but the displayed validity period seems incorrect. What should I do?

Please try the following steps:

1. Check the date format carefully
   Our system displays membership dates in the format: DD / MM / YYYY (Day / Month / Year).
   Sometimes this can be confused with other formats, so we recommend double-checking first.

2. If the date is still incorrect
   Please contact our support team and provide:

   • Your registered email address
   • A screenshot of the membership validity shown in the system
   • Share screenshots of your payment records

   We will verify your payment and subscription details. If there is indeed an issue with the membership duration, we will escalate it to our technical team to resolve it for you as soon as possible.

Q2: I was charged multiple times for my membership. What should I do?

Please follow these steps:

1. Check for duplicate subscriptions
   • Confirm whether auto-renewal is enabled
   • Check if you may have subscribed more than once manually
2. Contact support for verification
   • Provide your registered email address
   • Share screenshots of your payment records
3. Refund handling based on payment method:
   • PayPal: Contact us directly and we will assist with the refund process
   • Google Play / Apple App Store:
     Due to platform policies, you will need to contact their official support teams for refund requests

Q3: I’ve been charged, but I still can’t access membership content. What should I do?

You may see a message like:

“Thank you for your patience. Your payment is still being processed. Once confirmed, we will notify you.”

However:

• The payment has already been deducted
• Your account shows an active subscription
• But you cannot access premium content

Solution:

Please contact our support team and provide:

• A screenshot of your payment record
• Your registered email address

If your payment is confirmed but the membership hasn’t been activated correctly, we will manually activate your membership for you.

Q4: How can I transfer my membership to another email address?

Steps:

Please contact our support team and provide:

• Your current (registered) email address with the membership
• The new email address you want to transfer the membership to

We will assist you in completing the transfer.

Helpful Tips

Providing clear screenshots and accurate account information will help us resolve your issue faster.