How to Find Your Product SN Code

What Is an SN Code?

The SN (Serial Number) is a unique identification number assigned to your device. It helps us quickly identify your product and provide faster, more accurate support for troubleshooting, warranty claims, replacement parts, and other service requests.

Why Do We Need the SN Code?

Providing your SN code allows our support team to:

• Verify your product model
• Check warranty information
• Identify compatible replacement parts
• Diagnose issues more efficiently
• Provide faster customer support

Where Can I Find the SN Code?

The SN code is usually printed on a label attached to your device.

Please refer to the corresponding product image below to locate the SN code on your equipment.

Please refer to the attached image to locate the SN code.

G1M Series Bike：

J1M PLUS:

R1M PLUS:

Treadmill/Walking Pad:

Still Can't Find Your SN Code?

If you are unable to locate the SN code, please contact our support team and provide:

A photo of any labels or stickers on the device, or the email address linked to your Yesoul App account.

Our team will be happy to assist you.