Troubleshooting – R1M Plus Unable to Screen Cast

Step 1: Check the cables

• Please check the cables behind the screen and the two ports to ensure they are properly connected;

  

• Make sure the plugs are firmly inserted and the pins are aligned in a straight line;

  

• After checking, start rowing and see if the data changes.

Step 2: Determine the wiring status

• If the data does not change: this indicates a wiring installation issue. Please check the cables again carefully;

• If the data changes: the wiring installation is fine, and the issue may be with account registration. Please try registering your account again.

Account registration method:

1. Scan the QR code on the bike stand to download the app and register an account;

2. Open a rowing machine class in the app and follow the prompts to connect to your rowing machine;

3. Before connecting, ensure that Bluetooth on your phone/tablet is turned on and not connected to other devices.

Step 4: Contact support

• If the issue persists after trying the above steps, please contact customer service for further assistance. You can submit your request here: Submit a service ticket

• When submitting a ticket, please provide:

• Any relevant photos or videos

• A picture of the cable connections

• SN code