Yesoul Family Membership – Frequently Asked Questions

1. I purchased a Family Membership, but I cannot add other accounts.

The Yesoul Family Membership does not allow adding existing independent accounts.

• Family Membership works by creating sub-accounts under the same main email account.

• Only one email is used, and multiple sub-accounts are managed within the same app login.

2. Can I upgrade my personal membership by paying the difference to a Family Membership?

No, direct upgrades are not supported.

• If you already have a personal membership, you can purchase a Family Membership separately.

• The system does not allow upgrading a personal membership to Family Membership directly.

3. How do I add family members to a Family Membership?

After purchasing the Family Membership, the app provides a guided process to help you add family members.

Alternatively:

1. Go to the “My” page in the app

2. Tap the button next to your nickname to add additional users

Each sub-account will have independent training data, health metrics, and workout history.

4. Can family members use the app simultaneously?

• The Family Membership does not support multiple users attending membership courses simultaneously

• However, simultaneous use of the app for free features or personal workouts is supported

5. How many sub-accounts can be set up for Family Membership

• The Family Membership allows up to 4 sub-accounts to be created under one main account.

• Each sub-account can have its own profile, personal data, and workout history, but they share the same membership benefits.

If you have further questions, please submit a service ticket to get support from our customer service team. You can submit your request here: Submit a service ticket.