Troubleshooting -G1M Bike screen Won’t Turn On

If your bike screen does not turn on, most issues can be resolved by correctly connecting the cables. Follow the steps below to quickly identify and fix the problem.

Stage 1 – Check Power and Connections

1. Home Power Outlet – Make sure the wall socket is supplying power. Test with another device if needed.
2. Adapter Connection – Ensure the adapter is properly plugged into the bike’s bottom power port.
   • If your adapter has an indicator light:
     • Light does not turn on → Contact customer service to replace the adapter.
3. Bike Cables – Make sure all cables are fully inserted, intact, and undamaged.

4. Observe Blue Light Above the Flywheel – Check if the blue light is on; this indicates whether the bike is receiving power internally.

   

Stage 2 – Direct Plug Test

• Plug the adapter directly into the back of the screen to test if it powers on.

• Please follow the video guide according to your screen interface type:

  Type-C port version:
   Operation Video – Type-C Interface

  HDMI port version:
   Operation Video – HDMI Interface

Stage 3 – Identify the Issue and Solution

The combination of blue light status and direct plug test result determines the likely problem:

This table allows you to quickly find the solution without reading long paragraphs.

Stage 4 – Contact Support

When contacting customer service, please provide:

• If the issue persists after following the steps above, please submit a service ticket to get support from our customer service team. You can submit your request here: Submit a service ticket.

• When submitting a ticket, please provide:

   Your order number

   Product SN number

   Any relevant photos or videos