Troubleshooting – Screen Connects and Disconnects Repeatedly

If the projection disconnects unexpectedly, it is likely caused by a poor connection between the phone and monitor port. Please follow these troubleshooting steps:

Step 1. Check and clean the phone port

• Ensure the port is free of dust and debris.

• Reconnect the cable securely.

Step 2. Remove the phone case

• If your phone is in a case, remove it before reconnecting to avoid interference.

Step 3. Check phone battery level

• Low battery may cause abnormal audio or signal output.

• Ensure your phone is charged above 30%.

Step 4. Contact Customer Service if Issue Persists

• If the issue persists after following the above steps, please submit a service ticket to get support from our customer service team. You can submit your request here: Submit a service ticket

  Provide customer service with:

  • Order number

  • Product serial number (located between the bicycle legs)

Customer service will arrange a replacement wired projection cable if necessary.