Troubleshooting – Speaker Abnormal Noise

Purpose: To check whether the front speaker produces abnormal noise in both wired and Bluetooth modes.

Reference video:
 Front Speaker Noise Test – Operation Video

Steps:

1. Remove the speaker and connect its USB port and headphone port to a computer.

2. Test wired playback:

   • Play any audio source on the computer.

   • Manually rotate the speaker’s volume knob to adjust the volume.

   • Check whether the speaker produces any noise or abnormal sound, and record the results.

3. Test Bluetooth mode:

   • Click the speaker’s volume knob to switch to Bluetooth mode.

   • Connect your phone to Bluetooth, selecting the device WS6, and play any audio source.

   • Manually rotate the speaker’s volume knob to adjust the volume.

   • Check whether the speaker produces any noise or abnormal sound.

If you experience abnormal noise from the speaker in both wired and Bluetooth modes, the speaker may be damaged.

Please record a short video demonstrating the issue and send it to our customer support team for further inspection and assistance, you can submit your request here: Submit a service ticket

When contacting support, kindly include:

• Order number

• Product serial number (SN)

• Relevant photos or videos showing the issue

Providing this information will help us diagnose the problem more accurately and assist you more efficiently.