Troubleshooting – iOS Screen Casting Stuck on “Waiting” (Over 20s)

Step 1: Reconnect the Screen Casting Cable

Check the connection status of the casting cable, ensuring both the iOS device port and the screen/bike monitor port are firmly inserted.

Unplug the cable from either end, then reconnect it securely.

This step resolves most issues caused by loose connections or poor contact.

Tip: If you are using a phone case, try removing the case before reconnecting the cable, as some cases can prevent a firm connection.

Step 2: Power Cycle the Device

If reconnecting the cable does not resolve the issue, perform a power cycle on the screen or bike monitor:

• Turn off the monitor or bike power.

• Wait 10–15 seconds.

• Turn the device back on.

Reconnect the casting cable and check whether the display is restored.

Step 3: Test with a Different Phone or Charging Port

If the issue persists after reconnecting the cable and power cycling, try using a different phone with a different charging interface:

• If you are using a USB-C iPhone or iPad:
  Prepare another device with a Lightning port and use the original screen casting cable to test.

• If you are using a Lightning iPhone or iPad:
  Test with another device that uses a USB-C port.

• If the second device works correctly:
  This indicates that the cable used with your original phone may be faulty and needs to be replaced.

Testing with a different device helps determine whether the issue is caused by the cable or the original device.

Operation Tips:

• Ensure all ports are securely connected before powering on to avoid repeated plugging/unplugging that may damage the ports.

• There is no need to restart the iOS device itself; focus on the display/screen side.

• If the issue persists after following the above steps, please submit a service ticket to get support from our customer service team. You can submit your request here: Submit a service ticket