Troubleshooting – Speaker Malfunction, Unable to Play Audio

Step 1. Check Speaker Connections

• Ensure all speaker cables are securely connected and properly inserted.

• Try re-plugging the connections to confirm.

Step 2. Check Speaker Volume

• Make sure the volume knob is not turned off or set too low.

• Adjust the volume to an audible level.

Step 3. Confirm Bluetooth Mode

• Ensure the speaker is not connected to any third-party device via Bluetooth.

Step 4. Test Speaker with Another Device

• Connect the speaker to another device (e.g., laptop) to check for sound output.

  • If sound is still abnormal, the speaker may be faulty. Contact customer service for a replacement.

  • If sound is normal, proceed to Step 5.

Step 5. Check Screen Audio Settings

• Make sure the screen is not in mute mode and the audio output settings are correct.

  If using screen mirroring, connect the projection cable and enter the screen settings menu:

  • Ensure audio output mode is not muted.

  • If the issue continues despite following the above steps, please contact our customer support team at support@yesoulfitness.com for further assistance.

    Please provide:

  • Order number
  • Product SN number

  • Relevant photos or videos

    This information will help us assess the issue quickly and provide the correct solution, including parts replacement if necessary.

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