Troubleshooting – Resistance Measurement Inaccuracy

Step 1  Resistance Adjustment Guidance

Understand resistance behavior

• Due to design and manufacturing tolerances, the resistance display may have a margin of error.

• To prevent damage to the resistance sensor, there is some operating space beyond 0–100 resistance, but the displayed value will not change. This is normal.

Rotating the resistance knob

• When rotating the knob only half a turn, the resistance value may not change immediately; this is normal.

• Rotate the knob further, and the resistance value should change.

• The knob can be rotated multiple turns, so you can try again to check for changes.

Step 2  If resistance data does not change

• When you rotate the knob left or right, do you feel any change in pedal resistance?

  • If there is no change in actual resistance, the part that may need replacement is the resistance rod.

  • If the pedal resistance does change, you can try to calibrate the resistance.

For calibration instructions, please refer to the article:
“How to Perform Resistance Calibration on Your Bike.”

If the Issue Still Cannot Be Resolved

Please check the installation of the resistance linkage inside the mainboard cover (see attached picture):

• The mainboard is located in the housing above the flywheel;
  remove the screws on the upper cover to open it and access the mainboard.

• Inspect the resistance linkage carefully:

  • If the linkage is loose or has fallen off, reinstall and secure it properly.

  • Make sure all related parts are firmly connected and positioned correctly.

Troubleshooting

• If the issue persists after following the above steps,  please submit a service ticket to get support from our customer service team. You can submit your request here: Submit a service ticket