Troubleshooting – Blue Screen Appears After Casting

Step 1. Confirm phone compatibility

• Ensure your phone supports DP output (DisplayPort over USB-C). Phones without DP function cannot use the casting feature.

• Known phones without DP output:

        Samsung:

  • A Series: A23, A25, A35, A36, A42, A50, A55, etc.

  • Z Flip Series: including Flip5, Flip6, Flip7, etc.

    Apple:

  • iPhone: 16E, 16 Air, 17 Air

  • iPad: 5, 6, Air, A16, Pro

    Google:

  • Pixel Series: 7, 7A, 9, 10, etc.

    Xiaomi:

  • Only 13 Ultra, Xiaomi 14 series, Fold3 are supported

    OPPO:

  • Reno series, A/K series, Find 7

    OnePlus:

  • Generally not supported

    Honor:

  • Honor 70, Magic7 series, 100 Pro, Magic6 Pro, X30

     

• Always use the original casting cable.

Step 2. Check and clean phone port

• Make sure the port is clean and free of dust or oxidation.

• If using a protective case, remove it to ensure proper contact.

 Step 3. Test with another phone

• If casting works with a different phone → the original phone port may be faulty or restricted by the phone system. Consider using another phone.

• If the issue persists → the casting cable may be faulty, proceed to Step 4.

 Step 4. Test with another casting cable

• Replace with the original casting cable.

• If the issue is resolved → the previous cable was faulty.

• If the issue persists → the screen may have a hardware problem，

Next Steps

To speed up the process, please provide:

• Order number

• Product SN code (How to Find Your Product SN Code)

We will arrange further assistance as soon as possible.