Troubleshooting – Screen Casting Not Working

If you are unable to cast your phone screen to the bike, please follow the steps below to identify and resolve the issue.

Step 1 – Check Authorization Status

First, look at the top-right corner of the bike screen:

• If it shows “Unauthorized”, please refer to the following article and complete authorization first:
  → [Troubleshooting – Screen Casting Not Working – Showing “Unauthorized”]

• If it shows “Authorized” and the data at the top of the screen (cadence, resistance, etc.) is changing normally, continue with the steps below.

Step 2 – Check Bluetooth Connection

1. Open the YESOUL FITNESS app on your phone and check whether your phone can search for and connect to the bike’s Bluetooth.

• If your phone cannot find or connect to the bike, please refer to:
  → [Troubleshooting – Bike Cannot Connect via Bluetooth]

• If your phone is already successfully connected to the bike via Bluetooth, continue to the next step.

Step 3 – Confirm Phone and Cable Compatibility

Please check the following:

1. Your phone model and whether it supports DP (DisplayPort) output
   → If you are not sure, please refer to the article:
    Mobile Devices Without DP (DisplayPort) Output Support to check whether your phone model is listed.

2. Whether you are using the original screen-casting cable included with the YESOUL bike

3. Whether the DEX mode on your phone is turned off (for Samsung devices)

For Samsung Phones That Support DP

If you are using a Samsung phone that supports DP and after plugging in the casting cable the bike screen shows a computer-desktop-like interface, this means DEX mode is enabled.

Please refer to this video to disable DEX mode:
 How to Turn Off DEX Mode

After turning off DEX mode, try screen casting again.

Step 4 – Test with Another Original Cable

If:

• You are using the original YESOUL screen-casting cable,

• Screen casting worked normally before,

• But it no longer works now,

please try using the other screen-casting cable included with the bike.

• If the other cable works normally, it is very likely that your current cable is damaged.

• In this case, please contact customer support to request a replacement.

Need More Help?

If the issue persists after completing all the steps above, please contact our support team and provide:

• Your phone model

• A photo of the bike screen status

• A short video showing the connection process

• Confirmation whether you are using the original cable

•  You can submit your request here: Submit a service ticket

We will help you resolve the problem as quickly as possible 😊