Troubleshooting – Tread Belt Stops and Screen Restarts When Adjusting the Knob

Possible Cause

This issue is usually caused by static electricity from the human body, which can unintentionally trigger the control system when the knob is touched.

Static discharge may lead to:

• Accidental signal triggering

• Temporary system restart

• Unexpected belt stop

This is not a hardware failure.

Temporary Solution (Recommended)

Step 1: Add an Insulating Pad Inside the Knob Cover

1. Carefully remove the knob cover

2. Place a small insulating pad inside the empty space of the cover

   • Recommended materials: plastic or foam insulation

   • Thickness: approximately 1–2 mm

3. Reinstall the knob cover securely

✔️ This method is safe
✔️ It will not damage the device
✔️ It effectively reduces static interference

Reference Video:https://drive.google.com/file/d/1R4MkD5kzoPpFLBJ2gGqsYCasS5f4B9Wl/view?usp=sharing

Long-Term Solution

To further improve your experience, please contact us so we can replace the knob cover with an upgraded anti-static version, providing more stable and worry-free use.

Need Further Assistance?

Please contact our support team at support@yesoulfitness.com and provide the following information:

• Order number

• Product serial number (SN)

• Relevant photos or videos related to the issue

Our team will assist you as soon as possible.