Troubleshooting-Treadmill Abnormal Noise

Important Safety Notice

 If disassembly is required during troubleshooting, please make sure the treadmill is powered off and unplugged for at least 5 minutes before proceeding. This is very important for your safety.

Troubleshooting Steps

1. Minor Noise (Low Volume)

If the noise is:

• Low in volume

• Regular and consistent

This may be caused by normal friction or wear during operation.
 In most cases, this type of noise does not affect normal use and is considered acceptable.

2. Loud Noise (“Clicking” or “Clacking” Sounds)

If the noise is:

• Loud and sharp

• Intermittent “clicking” or “clacking” sounds

This may indicate a potential issue with the motor or internal mechanical components.

🔍 These sounds require closer inspection and may involve repair or replacement of related parts.

3. Friction Noise Check

If the noise sounds like continuous rubbing or scraping, please follow the steps below:

① Check whether the running deck is securely fixed and whether the side rails are installed correctly
② Remove the side rails and check if the four fixing screws are fully tightened
③ Check whether the front end of the running deck is rubbing against the side rails or other components

If the Issue Persists

If the issue cannot be resolved after following the steps above,  please submit a service ticket to get support from our customer service team. You can submit your request here: Submit a service ticket 

When submitting a ticket, please provide:

• Order number

• Product serial number (SN)

• Relevant photos or videos related to the issue

Our team will assist you as soon as possible.